[skip to main content]

Privacy policy

1    Pranella is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

2    When you order, we need to know your Full Name, Address for delivery and invoicing, contact telephone number, if you are a private buyer or trade. If you are a trade customer we will need to know your business name, address, contact number, VAT number if applicable. We will also ask for your email address. This allows us to process and fulfil your order and keep you updated on its progress. You have the option to withhold personal information that is not required for the order process.

3    We use your personal information to keep you updated on Pranella products and offeres, for payment and billing purposes and to notify you of changes to the website.

4    We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

5    We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us in writing at Pranella  P.O.box 1286 Newcastle upon Tyne, NE99 2FT.

6    We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.

7    If you have any questions about privacy please contact us at info@pranella.com or in writing to  Pranella  P.O.box 1286 Newcastle upon tyne NE99 2FT